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Shipping policy


The goods will be dispatched as soon as possible after the conclusion of the contract using standard shipping methods (rail, post, etc.). The standard delivery time (i.e. the time between the conclusion of the contract and delivery of the goods) is 7-28 days. In any case, delivery takes place no later than the 30th day after receipt of the order, unless otherwise expressly stated in the item description. We send the goods either from our own warehouse as soon as the entire order is in stock or directly from the manufacturer as soon as the entire order is in stock.

If a permanent impediment to delivery results in the impossibility of delivery, in particular in the event of force majeure or failure of the manufacturer to deliver despite timely execution of a corresponding hedging transaction, we have the right to withdraw from the contract or part of it. In this case, you will be informed immediately and any services received, in particular payments, will be reimbursed to you immediately.

If it is determined after the conclusion of the contract that the goods are no longer available from us or are not available for other reasons (e.g. goods recall), you will be informed immediately. We reserve the right to offer you goods of equal quality and price. If an offer of replacement delivery is not made or if you reject it, you can withdraw from the contract. We are entitled to withdraw from the contract if you have been informed in good time that delivery is impossible.

Delivery will be made to the address you specified in the order. In the event of incorrect, unclear or incomplete information on your part, you will bear all costs incurred. In the absence of an express written agreement, all goods are deemed to have been sold "ex works" with regard to the transfer of risk, even if delivery is free to the destination or in parts. Partial deliveries are permitted if necessary, but we strive to always deliver orders in one delivery. Our information on delivery times is to be understood as approximate and therefore not binding. Claims for damages due to late fulfillment are excluded.

If you are an entrepreneur, risk and chance are transferred to you at the time the goods are handed over to the carrier. If you are a consumer, the risk of destruction and deterioration of the goods is only transferred to you as soon as they are delivered to you or to a third party other than the carrier appointed by you.

If you are in default of acceptance or if you culpably breach other obligations to cooperate, we are entitled to demand compensation for the damage we have incurred, including any additional expenses.



For consumers, the warranty period for used goods is limited to 1 year. The warranty period for entrepreneurs is 6 months, the prerequisite for this is compliance with the obligation to notify in accordance with Section 377 of the UGB. Recourse claims under Section 933 b ABGB are excluded.



Claims for damages, in particular the replacement of consequential damage or lost profit due to defective, delayed or omitted delivery, are excluded, unless otherwise for the following reasons or only exist if the damage is due to gross negligence or intent. In addition, liability is excluded in the event of slight negligence, unless one of the main performance obligations is included. In the case of personal injury, we are also liable for slight negligence. This also applies to the representatives and vicarious agents on our part if you make claims for damages against them. If you are an entrepreneur, compensation for lost profit and other consequential costs as well as indirect damage and other costs is excluded. The burden of proof for the existence of simply gross negligence lies with the person making the claim.